Building Corporate Training Standards & L&D Community of Practice

As learning responsibilities grew across departments, UCare needed consistent corporate training processes, standards, and tools to maintain quality and alignment.

---

My Role
Lead for developing processes and tools to support enterprise and corporate training, and a key partner to other L&D specialists.

Actions

• Defined standard corporate training processes, roles, and documentation—including a trainer handbook, best-practice maps, and a single source of truth for L&D processes

• Built relationships and mentored L&D specialists in other departments on how to use corporate standards

• Supported SharePoint site development and ongoing onboarding and role-based training

• Actively contributed to the L&D Community of Practice and corporate DEIA and development initiatives

Impact

• Increased consistency and quality across corporate training

• Strengthened partnerships with leaders and trainers outside the L&D department

• Laid the foundation for future growth and expansion by aligning training processes and expectations